Measures to receive complaints

The Company has established a complaint and reporting channel which covers how to submit the complaint, content verifying, complaint and the case closing management and the justice protocol. As well, it will include the protection of informants and related persons, as well as to receive the comments or suggestions from all stakeholders who are affected or may be affected from the Company's business operations or from the outcome of directors', executives and employee’s performance which are illegal or violate the ethics or the behaviors that may imply corruption.